Frequently Asked Questions

The Ticket orderline is open daily throughout the event from 09.00 to 19.00

01491 571900

What do I need to do before I can attend the Regatta?

All attendees will be required to take three steps before attending the Regatta:

1- Please bring your proof of COVID status in the form of:

  • Double Vaccination

Full (two dose) COVID-19 vaccinations administered at least 14 days before attendance. You must have been fully vaccinated under one of the following approved programmes (1) the UK vaccination programme (2) the UK vaccine programme overseas (3) an approved vaccination programme in Europe or the USA.

For Europe you must have been fully vaccinated in an EU country, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland or the Vatican City. For the USA, residents must have been fully vaccinated with a vaccine authorised by the Food and Drug Administration (FDA).

You must be able to demonstrate proof of being double vaccinated through (1) the NHS App (2) the NHS.UK website (3) by letter which can be ordered by calling 119 (NB these can take 5 working days to arrive) or (4) in the case of overseas, offical documentation from the country in which the vaccination was administered.

 OR

  • Negative Lateral Flow Test

 a negative lateral flow test result (for those aged 11 or over) within 48 hours of attendance via the NHS App or the NHS.UK. website. Ticket holders from Northern Ireland or from outside the UK will not be able to provide proof of vaccination and must show a negative lateral flow test result instead.

 OR 

  • Natural Immunity Certification

If you are resident in England, proof of natural immunity (positive PCR test within the last six months, after self-isolation has ended and up to 180 days after taking the test), demonstrated via your NHS COVID Pass on the NHS App.

2- Have access to your own tickets either printed out or on a smartphone 

3- Familiarise yourself, and your guests with our Code of Conduct that you will have agreed to when you completed your ticket purchase

What do I need to get my COVID pass?

What do you need to get a pass? When can you get a pass?
2 doses of the Moderna, AstraZeneca or Pfizer vaccine, or 1 dose of the Janssen vaccine 2 weeks after your 2nd dose (Moderna, AstraZeneca and Pfizer), or 2 weeks after a single-dose vaccine (Janssen)
Negative PCR test or rapid lateral flow test within the past 48 hours As soon as you get your result

If you did a rapid lateral flow test at home, report your rapid lateral flow test result on GOV.UK first

Positive PCR test within the past 6 months After you’ve finished self-isolating and up to 180 days after taking the test

 

A few useful places to help you with your COVID pass if your live in the UK, Scotland or Wales

You can download the NHS App here, instructions on how to display your vaccination status can be found here.

If you live in Scotland, you can obtain your full vaccination status HERE.

If you live in Wales, you can obtain your full vaccination status by following the instructions HERE.

 

I live in the UK, how do I provide proof of a negative lateral flow test result?

If you live in the United Kingdom, you can order your lateral flow tests for free here. Please follow the instructions used in your lateral flow kit to record the results with the NHS. 

Negative lateral flow test results can be shown via the NHS App Covid Pass (only for individuals registered with a GP in England), or by showing a confirmation email or text message from NHS Test and Trace.

What if I don’t live in the UK, Scotland or Wales?

Ticket holders from Northern Ireland or from outside the UK will not be able to provide proof of vaccination and must show a negative lateral flow test result instead.

 

What happens if I am travelling from abroad?

International ticket holders will be required to follow existing international travel guidance, and must abide by any quarantine requirements.

International ticket holders will not be able to show proof of vaccination and therefore are required to produce a negative Lateral Flow Test via the NHS in order to enter the Enclosure.

Lateral Flow Tests can be ordered to the address where you are staying via this link, or they can be picked from a local chemist (find your nearest pick up point here). Test results can then be uploaded to the NHS Self Report Tool, which will provide you with a confirmation email and text message which can be shown at the entry gates. 

 

What if I don’t have a smartphone to display my Covid certification?

You can have your vaccination status, or your negative Lateral Flow Test result emailed to your email address and print out a PDF and bring the printed copy with you.

If you don’t have internet access you can obtain a post-vaccination letter by calling 119. It can take up to seven working days for the letter to arrive.

 

What if I am bringing my child to the Regatta?

NHS COVID Pass is not available for children under 18, therefore they will need to show proof of a negative lateral flow test.

To view the list of FAQs around 2021 eligibility then please click  here

What time can I arrive?

The Enclosures open 30 minutes prior to the start of racing. Please see the Daily Timetable for more information.

Are children allowed into the Stewards’ Enclosure?

Children from the age of ten are allowed in the Stewards’ Enclosure.  They must adhere to the Dress Code.  

Can I bring a large bag with me?

The Left Luggage facility will not operate in 2021 – please do not attempt to bring large bags into the Stewards’ Enclosure.

Can I use my mobile phone in the Stewards’ Enclosure?

The use of mobile phones for making and receiving calls is not permitted in the Stewards’ Enclosure.  Mobiles can be used in the Enclosure to take photos, for sending and receiving text messages and emails.

Talking on your phone is only permitted outside of the Enclosure.

Catering

I have a food allergy – who do I tell?

Please contact a member of the Badge Office Team, who will be able to discuss your requirements with you – call 01491 571900 open daily from 09.00 to 19.00 throughout the event or email badges@hrr.co.uk

Due to the temporary nature of our site facilities, our kitchen will contain ingredients with allergens and we cannot guarantee 100% that a dish is allergen free. If your condition could be life threatening please consider whether it is safe for you to dine with us.

Can I bring a picnic into the Stewards’ Enclosure?

No food or drink may be brought into the Enclosure.  In hot weather, Members and Guests may bring small bottles of water into the Enclosure.

I bought a Lunch/Tea Ticket but I can no longer attend, can I have a refund?

Stewards’ Enclosure Lunch and Tea Tickets will be refunded if they are returned at least 24 hours prior to the meal concerned. A handling charge of 10% will be levied.

Can I bring my dog?

Assistance dogs only are allowed in the Enclosure.

How do I redeem my Badge allocation?

Please log in to your Member Account.

How do I buy tickets?

Please log in to your Member Account

I am struggling to place an order online, what should I do?

Please contact a member of the Badge Office Team on 01491 571900, open daily from 09.00 to 19.00 throughout the event.

Alternatively, if your query is not urgent, email badges@hrr.co.uk

Most tickets are available online.  If you do not have an email account, you will need to contact the Badge Office to purchase tickets.

I cannot get through to the telephone orderline, what should I do?

Our lines are often busy, especially at peak times – please try again at another time or look to purchase your tickets online by logging in to your Member Account.

Can I buy tickets at Regatta HQ?

The counter service will not be open at HQ. The Badge Office will be open for sales at the Regatta site during the event.

How do I receive my tickets?

Your tickets will be sent to your email address as PDF documents.

How do I purchase and receive a ticket if I don’t have an email address?

To place an order, please call the Ticket orderline on 01491 571900, open daily from 09:00 – 19:00  throughout the event.

Any tickets that cannot be received by email will be sent via Royal Mail and subject to their delivery timescales.

We aim to deliver within 5 working days within the UK. Please contact the ticket office if they have not arrived within this period

What do I do if my tickets do not arrive?

Contact the Badge Office after 5 working days.

How much is a ticket?

Please log in to your Member Account for ticket sales and information.

How can I get a Guest Voucher?

We will not be operating the Guest Voucher system this year.

Will tickets be posted to my home?

This year we are doing things differently.  If you have redeemed your ticket allocation and any ticket sales through your Member Account then you will receive your tickets electronically by email.

I can no longer attend the Regatta, can I have a refund?

We are unable to give refunds for tickets if you are no longer able to attend.

Can I exchange my badges for another day?

We are unable to exchange badges, please refer to our terms and conditions

Can I buy tickets on the day?

Yes, but all tickets are subject to availability and we advise early booking to avoid disappointment

Do I pay by card or cash.

We accept Visa and MasterCard.  We would prefer card payments where possible.

Can I leave tickets for my friends to collect?

There will be no collection point this year at the Badge Office.

Do trousers need to be a required length to be allowed into the Stewards’ Enclosure?

Whilst the Dress Code does not specify a required length, trousers are expected to be in keeping with the overarching formal requirements of the Dress Code. No one will be admitted to the Stewards’ Enclosure wearing shorts and therefore trousers must clearly fall below the knee and be full or near to full length. 

Can I wear a jumpsuit?

Yes, jumpsuits are welcome in the Stewards’ Enclosure provided they are in accordance with the Dress Code for those wearing trousers. For example, jumpsuits should fall below the knee and be full or near to full length as shorts are not permitted in the Stewards’ Enclosure. Also, as a reminder, jeans, leggings and tracksuits are not permitted in the Stewards’ Enclosure. 

My rowing club hands down blazers from previous generations and accordingly they look rather tatty.  Will I be allowed to wear it in the Stewards’ Enclosure?

Rowing club blazers form an important part of the Regatta adding to the visual spectacle of the event. We recognise and respect the traditions associated with club blazers and as such would not refuse entry on the basis of a well worn club blazer.

Can I wear culottes or divided skirts?

Yes you can, provided they are in accordance with the Dress Code for those wearing trousers. As shorts are not permitted, they must clearly fall below the knee and be full or near to full length. 

Do I need to wear a hat in the Stewards’ Enclosure? 

Whilst not a requirement, hats, fascinators, Panama hats, boaters and rowing club caps are all very welcome in the Stewards’ Enclosure.

I identify as non-binary.  What should I wear?

You should wear any outfit that you feel comfortable in that adheres to the Dress Code.  These FAQs, alongside our Style Guide, provide further guidance on interpreting the Dress Code.  

If you have a condition that means you are unable to comply with the Dress Code or would like further advice please get in touch at email@hrr.co.uk and we will be able to advise accordingly.

This area has been re-allocated to the Stewards’ Enclosure to provide some extra space and an additional area for refreshments. However, we are pleased to announce details of a new enclosure, The Supporters’ Lawn, on the traditional footprint of the Boat Tent, next to Leander Club. Our intention is that this area will provide the friends and families of our 2021 Competitors a base from where they can cheer on their crews. These tickets are now on general sale and may be purchased by calling the Ticket Orderline on 01491 571900, open daily from 09.00 to 19.00 throughout the event.

We welcome members of the public to purchase tickets for our new enclosure, The Supporters’ Lawn, on the traditional footprint of the Boat Tent, next to Leander Club. This is a relaxed, informal space with no dress code, where everyone can come together to cheer on the crews from a large televised viewing area.

Ticket Information

General Entry: Tickets allowing individual entry are priced at £20 each on Wednesday, Thursday and Sunday and £25 each on Friday and Saturday.

General Entry tickets can be purchased in advance through the Ticket Orderline on 01491 571900, open daily from 09.00 to 19.00 or on the day at the entrance to The Supporters’ Lawn.

Picnic Entry: This ticket allows entry for a car with up to 4 adults, providing a large space for parking and a picnic area. Tickets are priced at £180 each for Wednesday, Thursday and Sunday and £200 each on Friday and Saturday.

Picnic Entry tickets must be purchased in advance through the Ticket Orderline on 01491 571900, open daily from 09.00 to 19.00 throughout the event.

What time can I arrive?

The Supporters’ Lawn opens 30 minutes prior to the start of racing. Please see the Daily Timetable for more information.

Are children allowed in the Supporters’ Lawn Enclosure?

Children are allowed in the Supporters’ Lawn Enclosure. Children under the age of 14 are free of charge up to a maximum of 2 children per adult and do not require a ticket.

Can I bring a picnic into the Supporters’ Lawn Enclosure?

Picnic Ticket Holders have a designated picnic area as part of their ticket package, next to their parked car and are therefore permitted to bring a picnic.

General Entry Ticket Holders are not permitted to bring food or drink into the Supporters’ Lawn Enclosure.

How do Picnic Ticket Holders reach the Supporters’ Lawn?

Picnic Ticket Holders will have an electronic ticket with a rectangular symbol. If you are arriving before 16.00 there is a one-way system in place. Please follow the traffic signs for your label and view our map to help plan your route into Henley. These may differ from routes shown on satellite navigation systems. If arriving on the A4130 from London or Wargrave, you may be prevented from turning right into Leander way due to the volume of traffic. This may result in you being directed over Henley Bridge and around the one-way system in Henley.

Is there a dress code?

The Supporters’ Lawn is an informal Enclosure with no dress code.

Can I bring a large bag with me?

The Left Luggage facility will not operate in 2021.

Can I use my mobile phone on the Supporters’ Lawn?

The use of mobile phones is permitted on the Supporters’ Lawn. 

Can I bring my dog?

Assistance dogs only are allowed in the Enclosure.

Members

Members of the Stewards’ Enclosure are now able to purchase extra tickets for Guests through the Member Area of the website.

General Public

We welcome members of the public to purchase tickets for our new enclosure, The Supporters’ Lawn, on the traditional footprint of the Boat Tent, next to Leander Club. This is a relaxed, informal space with no dress code, where everyone can come together to cheer on the crews from a large televised viewing area.

Ticket Information

General Entry: Tickets allowing individual entry are priced at £20 each on Wednesday, Thursday and Sunday and £25 each on Friday and Saturday.

General Entry tickets can be purchased in advance through the Ticket Orderline on 01491 571900, open daily from 09.00 to 19.00 or on the day at the entrance to The Supporters’ Lawn.

Picnic Entry: This ticket allows entry for a car with up to 4 adults, providing a large space for parking and a picnic area. Tickets are priced at £180 each for Wednesday, Thursday and Sunday and £200 each on Friday and Saturday.

Picnic Entry tickets must be purchased in advance through the Ticket Orderline on 01491 571900, open daily from 09.00 to 19.00.

 

Can I get public transport to and from the event?

Yes, see at Travel & Parking 

How far is the Stewards’ Enclosure from the Henley Railway Station?

Approximately a 5 minute walk.

Can I park at the event?

Daily parking is available. 

What time do the car parks open and close?

The car parks open at 07:30 and close at 21:00.

Can I leave my car overnight?

With a daily car park label you must leave the car park by 21:00 at the latest.

What do I need to do before I can attend the Regatta?

Please view our Spectator COVID Code of Conduct

Is there a Dress Code?

Dress to suit the occasion. No denim, shorts, sports attire or trainers. Please view the full Dress Code.

How does the river boat cruise work?

There are selected cruises throughout the day. Hostesses will arrange a time with you on arrival. You cannot pre-book as this is run on a first-come first-served basis.

How can I increase the size of my booking?

This can be accommodated up to 24 hours before their day. We require booking reference, details of increase and contact to take payment. The last post is 1 week to the event. Ticket increases after that date can be picked up on the day. Tickets will be ready at our collection point: Fawley Meadows Main Reception, Marlow Road, Henley-on-Thames. For satnav please use RG9 2HY.

How can I reduce the size of my booking?

Please inform us as soon as possible to ensure the table is laid accordingly when you arrive. We will require a reference number and new final covers. There are no refunds on decreases in numbers.

I / my client have lost my / their ticket.

If you or your clients have lost their swing badges, these can be cancelled and re-issued at no extra cost. Please inform the team urgently on 01344 878494.

I’m lost or on the wrong side of the river.

Please refer to the above address. Please call 01344 878494 if you are unsure.

Can I get Stewards’ Enclosure badges?

Unfortunately this will not be possible for 2021.

Is there a cloakroom?

No, there are no cloakroom facilities.

What if I am going to be late?

Please inform us by calling the team on 01344 878494. This will not be a problem and we look forward to welcoming you when you arrive. 

Who do I tell about any allergies or dietary requirements?

We can cater for all requirements. Please inform us as soon as possible. We require a reference number and dietary request emailed to henleyroyalregatta.uk@sodexo.com

Is there disabled access?

Fawley Meadows has full disabled/wheelchair access, however, please be advised that the Fawley Meadows Enclosure is a temporary structure located in the middle of a meadow and therefore expect rough and uneven terrain.

We just want somewhere to eat lunch?

Fawley Meadows is full hospitality and picnics only.

I have not received my tickets.

Tickets are sent out a couple of weeks before the event. Should you have not received your tickets within this window, please contact the sales office on 01344 878494.

Car Parking

Parking is included in the package at a ratio of 1 per couple. The car park is located immediately adjacent to the facility and you will be directed by stewards upon arrival.

Travel & Parking – How do I get to the official car parks?

By RoadThe entrance down to Fawley Meadows can be found on the Marlow Road, Henley-on-Thames, RG9 2HY. We recommend you travel in from Marlow and avoid the centre of Henley-on-Thames for faster travel. For SAT NAV please use RG9 2HY.

By TrainFawley Meadows is a 15-20 minute walk from the station. Please follow road signs. For Google Maps please use RG9 2HY.

Best drop off locationFawley Meadows Car Park has a drop off point and turning circle, follow directions to the postcode RG9 2HY.

 

How do I watch the Regatta Coverage?

You can watch every race live and on demand on the Regatta’s YouTube channel

Plus follow all the action across our social channels – Instagram, Twitter and Facebook

When will Qualifiers take place?

Qualifying Races will be by Timed Races at Eton College Dorney Lake “Dorney” on Saturday, 7th August 2021

 

Which Crews are required to qualify?

To see a full list of Crews required to qualify please click here

 

What are the Covid guidelines for Qualifiers?

All attendees at the Regatta (including Qualifying Races) are expected to follow the “pre-unlocking protocols”. To see the full details click here.

Anybody attending the Qualifying Races should complete and submit a Covid Self-declaration form which can be found here.

 

Can supporters watch Qualifiers?

The Qualifying Races are being held “behind closed doors” and ONLY competitors and coaches are permitted to attend.

 

When can I access the Boating area at Henley Royal Regatta?

For the 2021 Regatta only, the Boating area will be located at Fawley Meadows.

The boating area will not open for trailers until Sunday 8th August at 10.00 am and boating will not be permitted from Fawley Meadows until Monday 9th August at 8.00 am.