Cancelling the 2020 Regatta.  

We are heartened by the messages of goodwill and offers of support. We hope you will find the following information helpful, and we will update our website as the situation evolves. We are grateful for the feedback received following our press release 

Q&A

Will I receive a refund for my 2020 Membership Subscription?

Under the Rules of Membership there will unfortunately be no refund of any part of the Annual Subscription, notwithstanding Regatta cancellation.

Not offering our Members a refund was a difficult decision for the Committee of Management as the financial implications of cancellation are going to be significant.  Although the Regatta was due to take place in several months time, there has already been a huge amount of work undertaken and costs incurred.  To refund our Members would cost £2m and threaten the long term survival of the event as we know it today.

 

What will happen to my 5-Day Reserved Car Park?

If you purchased a 5-Day Reserved Car Park you will have paid by Direct Debit in March.  You will receive a full refund in respect of this payment as soon as possible.

We kindly ask you not to contact your Bank for a refund as this is likely to delay the process.   If you paid by Credit Card we will refund back to your payment card, please don’t contact your Credit Card Company for a refund as this is likely to delay the process.  Any payments by cheque will be refunded by cheque.

Some Members have generously offered to donate their 5-Day Parking fee to the Regatta.  If you would like to do this, please email badges@hrr.co.uk

How can I contact Regatta Headquarters?

Our reception will answer your call Monday to Friday from 9.00 a.m. to 1.00 p.m. on 07779 573310.

We are operating at reduced capacity and may not be able to answer your query immediately and we thank you for your patience.

If your query isn’t urgent, alternatively please email us at email@hrr.co.uk and we will respond to your message as soon as possible.

For Badge Office enquiries, please email the team at badges@hrr.co.uk and we will respond to your message as soon as possible, but please be aware that we are operating with a skeleton staff and it may take us a little while to get back to you.

I sent in my Member Order Form for additional items, what happens now?

If you returned an application for additional Guest Badges, Grandstand Reserved Seating, Luncheon and Tea Tickets and Daily Parking, these orders will not be processed and we shall dispose of the order forms securely.

I sent in a Guest Voucher Form for additional items, what happens now?

If you sent us a Guest Voucher Form for additional Guest Badges, Grandstand Reserved Seating, Luncheon and Tea Tickets and Daily Parking, these orders will not be processed and we shall dispose of the order forms securely.

I have been informed of my Membership of the Stewards’ Enclosure, but as there’s no Regatta this year can I defer to 2021?

Many of our 2020 new Members have already contacted us to say that, whilst they are disappointed not to be able to attend this year, they are delighted that their 2020 Subscription will be used to bolster the Regatta’s position and help us through this year.

If any 2020 new Members have any concerns with their Membership please email badges@hrr.co.uk

Why can’t the Regatta be postponed to later in the year?

We’ve thought about this very carefully and recognise that the Regatta, for our Competitors, Members and Guests, is a high point in their year.  Sadly, with ongoing uncertainty and the situation deteriorating on a day to day basis, the Committee decided it was in the best interests of all to cancel the 2020 Regatta rather than to postpone.

What should I do with my 2020 Badge Pack?

We are asking Members to retain their 2020 Badge Packs in the hope that they can in some way be used for the 2021 Regatta and not wasted.

What if I haven’t received my 2020 Badge Pack?

If you have paid your 2020 Annual Subscription but have not received your Badge Pack, please contact the Badge Office by email at badges@hrr.co.uk

My Membership contact details have changed, what should I do?

If your Membership details have changed from those we hold for you, please contact badges@hrr.co.uk​

Can I make a donation to Henley Royal Regatta?

Donations to Henley Royal Regatta and the Henley Royal Regatta Charitable Trust are always gratefully received.  To make a donation, please contact email@hrr.co.uk​

I have sent a letter to Henley Royal Regatta and have not received a response, what shall I do?

If you have recently sent correspondence to us at Regatta Headquarters, please be aware that there may be a delay in receiving a reply from us whilst our offices are closed.

Is the Regatta shop open?

We continue to process online orders and would ask for your patience as deliveries may take a little longer to arrive given the current situation and restrictions on movement. The Shop within Regatta Headquarters remains closed until further notice.

Will the 2021 Henley Royal Regatta go ahead?

We are now planning for the 2021 Regatta and dates will be Tuesday, 29th June to Sunday, 4th July and our goal is to run the competition over six days! The Stewards plan to run three new events in 2021 - The Island Challenge Cup for Women’s Student Eights (which was to be introduced  in 2020) will also be joined by events for Junior Women’s  Eights and Women’s Club Eights. Names for the two new 2021 events are yet to be announced.

How are the staff?

Clearly everyone is hugely disappointed that the 2020 Regatta is not going ahead.  All of our staff are working remotely and the HQ building is only attended for security and post purposes.

Is anything planned for the Regatta dates?

There have been some requests for a ‘remote Regatta’ to allow Members to connect remotely and enjoy something of the Regatta. Ideas are most welcome to email@hrr.co.uk