Privacy Policy & Cookies

1. Introduction

The website available at www.hrr.co.uk ("the Website") provides information about Henley Royal Regatta, an annual rowing regatta organised by the unincorporated association known as Henley Royal Regatta, who can be contacted at Regatta Headquarters, Henley-on-Thames, Oxfordshire RG9 2LY. The Website has an online shop (www.hrr.co.uk/shop), which is operated by Henley Royal Regatta Limited, a limited company (company number 02170822) wholly owned by Henley Royal Regatta (unincorporated).

This Privacy & Cookies Policy outlines the way in which information relating to you, the user of the Website, is gathered and used by Henley Royal Regatta and Henley Royal Regatta Limited (referred to in this policy together as "we", "our" or "us"). By using this Website, you consent to the use (including transfer) of information as described below.

We may occasionally modify our Privacy & Cookies Policy and will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Please check our Privacy & Cookies Policy frequently to ensure that you are aware of any changes.

2. What information do we collect?

When you shop on the Website, we will ask you to input and will collect personal information from you such as your name, contact information (such as your email address, billing address, delivery address and telephone number), product selections, certain payment information (although please note that all credit and debit card transactions are handled by SagePay, so we do not hold your card details) other information relevant to customer surveys and/or offers ("Personal Information").

We may also collect anonymous information about your visit e.g. the URL you came from, your browser type, the country where your computer is located, the pages of our Website that were viewed during your visit, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

3. How do we use your information?

We require this information to understand your needs and provide you with a better service, and in particular we may use your information for the following reasons:

- for processing your orders and maintaining a record of customer correspondence and otherwise for internal record keeping;
- for statistical or survey purposes to improve our products and services;
- to administer the Website and to notify you about changes to our service;
- if you consent, to send promotional emails from time to time about the Regatta, new products or special offers which we think you may find interesting (using the email address which you have provided – see below for more details); and
- for the detection of fraud.

We confirm that any Personal Information which you provide to us (or which is available on public registers) [and any User Information ] from which we can identify you, will only be stored and processed in accordance with the Data Protection Act 1998.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information [and/or User Information ], we are required to do so. We will not disclose your Personal Information to third parties unless required to do so by law.

You can (subject to payment of an appropriate fee) at any time request a copy of Personal Information held about you by contacting us using the contact details below. In the unlikely event that the operations of Henley Royal Regatta Limited are transferred to or integrated with another operation, your details may be disclosed to our advisors and to any transferee of those operations.

4. Marketing communications

When you place an order through the Website you will be given the option to receive information from Henley Royal Regatta or Henley Royal Regatta Limited by post or email, about the Regatta and related products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the order process. You may unsubscribe from our contact list at any time by following the instructions in the email, by sending an email with the word "unsubscribe" in the subject line to shop@hrr.co.uk or telephoning us on (+44 (0)1491 572153 ).

Your Personal Information will not be disclosed to other businesses (not wholly owned by Henley Royal Regatta) and we will not release your Personal Information to any third party for mailing or marketing purposes.

5. Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

When you use certain parts of the Website, we store a cookie in your browser which is needed to allow some services to work.

We use cookies for two separate parts of the Website:

i. For the shop. When you add an item to your shopping basket we use a cookie to store the contents of your basket. This cookie will be deleted after you checkout or when you empty your basket. If you create an account for the shop you will be given the option to store a cookie to save your delivery address(es) and/or remember your account details the next time you visit. Before we store your delivery information in the address book or your account details for the 'Remember Me' function, you will be given the chance to opt-out of consenting to us saving this information. Please ensure you tick or untick the appropriate boxes if you do not want your information to be stored for this purpose.

ii. For website analytics purposes. We use Google analytics to see how users interact with our Website, so that we can make improvements to the service we provide. For example, if we can tell that our users are having difficulty finding a page we can improve the navigation, or if we know that a high proportion of our visitors view the site from mobile phones, we can improve the layout for those devices.>

By browsing the Website you are consenting to the use of cookies on this Website. If you do not wish for any information to be stored on your computer, please turn off the option to accept cookies in your browser settings. Please note, however, that doing this may prevent some core functions of the Website from working correctly.

6. List of Cookies we use on the Website

Set out below is a list of the cookies we use on the Website and what information they store.

Cookie NameDescription
PHPSESSID standard cookie that PHP generates when you start a session on a website.
s_mobSwitch to remember if you want the mobile site or desktop site (only activates when you choose one or the other - it isn't on by default)
_utma / _utmb / _utmc / _utmzGoogle Analytics
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
CURRENCYYour preferred currency.
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID.
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYour session ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.

 

7. Contact

General enquiries regarding this Privacy & Cookies Policy should be directed to:

Privacy / Cookies Enquiries
Henley Royal Regatta
Regatta Headquarters
Henley-on-Thames
Oxfordshire, RG9 2LY

This Privacy & Cookies Policy was last updated in October 2013.